Cancellation Window: Orders can only be cancelled within 24 hours of placement. Once this window has passed, the cancellation request may not be accommodated.
Cancellation Process: To cancel an order, please log in to your Gloum eShop account and navigate to the “Orders” section. Locate the order you wish to cancel and click on the “Cancel Order” button. Follow the on-screen instructions to complete the cancellation process.
Cancellation Confirmation: After submitting a cancellation request, you will receive a confirmation email verifying that your order cancellation has been successfully processed. If you do not receive this confirmation within 24 hours, please contact our customer support team for assistance.
Refund Process: Upon successful cancellation, refunds will be issued to the original payment method used during the checkout process. Please note that it may take 3-5 business days for the refund to reflect in your account, depending on your bank’s processing times.
Exceptions: Some products or orders may not be eligible for cancellation, especially if they have already been shipped or are customized according to your specifications. In such cases, please reach out to our customer support team for further assistance.
Contact Us: If you have any questions or concerns regarding the cancellation process, feel free to contact our dedicated customer support team. You can reach us via email at support@gloumeshop.com or by raising questions in our live chat.
Please note that failure to adhere to our cancellation policy may result in delays or complications in processing your request. We appreciate your understanding and cooperation in ensuring a smooth shopping experience for all our customers.
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