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Welcome to Gloum eShop (“we”, “us”, or “our”)! We are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and disclose information when you use our online multivendor ecommerce website (“the Platform”).
- Information We Collect:
a. Personal Information: When you create an account, make a purchase, or communicate with us, we may collect personal information such as your name, email address, shipping address, billing address, phone number, and payment information (e.g., credit/debit card details).
b. Vendor Information: If you are a vendor on our Platform, we may collect additional information such as your business name, business address, tax identification number, and product listings.
c. Device and Usage Information: We automatically collect information about your device and how you interact with our Platform, including your IP address, browser type, operating system, and browsing behavior.
d. Cookies: We use cookies and similar tracking technologies to enhance your browsing experience, personalize content, and analyze website traffic. You can manage your cookie preferences through your browser settings.
- How We Use Your Information:
a. To Provide Services: We use your information to process orders, facilitate payments, communicate with you about your purchases, and provide customer support.
b. Vendor Services: If you are a vendor, we use your information to manage your account, process transactions, and display your products on our Platform.
c. Improve User Experience: We use cookies and analytics to understand how users interact with our Platform and make improvements to enhance usability and functionality.
d. Marketing and Communications: With your consent, we may send you promotional emails or notifications about products, offers, and updates. You can opt out of marketing communications at any time.
- Information Sharing:
a. With Vendors: We may share your information with vendors to facilitate transactions, fulfill orders, and provide customer support.
b. Service Providers: We may share your information with third-party service providers who assist us in operating our Platform, processing payments, or analyzing website activity.
c. Legal Compliance: We may disclose your information as required by law or in response to legal requests, court orders, or government regulations.
- Data Security:
We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
- International Data Transfer:
Your personal information may be transferred to and processed in countries outside of your jurisdiction, including India and the UK, where data protection laws may differ. By using our Platform, you consent to the transfer of your information to these countries.
- Your Rights:
You have the right to access, update, or delete your personal information. You may also request to restrict or object to certain processing activities. To exercise these rights, please contact us using the information provided below.
- Updates to Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website or sending you a notification.
- Contact Us:
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at gloumeshop@gmail.com.
By using our Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.